Warehouse Staffing App

Warehouse Staffing App

Warehouse Staffing App

Find your temporary staff and work

Find your temporary staff and work

Find your temporary staff and work

The image featured at the top of the about us page #1
The image featured at the top of the about us page #1
The image featured at the top of the about us page #1

Overview

Quickcrew is an app that helps you find temporary staff easily. On the other hand, you can also get a part-time job as temporary staff.

Problem

Warehouses often have a staffing shortage. However, it’s challenging to find temporary staff.

Solution

An app to find temporary staff to solve your short staff issue at the warehouse.

Impact

Hiring temporary staff through the app allows companies to flexibly manage receiving hours, reduce extra charges by 20%, and speed up container unloading.

This improves supply chain flow and cuts time and cost waste.

The company also earns commissions from user bookings.

Customer

Companies involved in warehouse operations

My role/Year

UI/UX designer

2025

Highlights

Solution

Solution

Set your location in the app and set the distance for searching for new staff or warehouses who are close to you.

Solution

Find temporary staff to solve your short staff issue at the warehouse.

Solution

Get a part time job at the warehouse when you want to make extra money.

The challenge

I explored the problems users are experiencing and defined a guiding question for solving them.

How can we help customers efficiently consolidate shipments in a container?

How can we help customers efficiently consolidate shipments in a container?

1

1

Warehouses frequently struggle with short staffing because they can’t handle multiple containers at once.

Warehouses frequently struggle with short staffing because they can’t handle multiple containers at once.

2

2

Companies often ask nearby businesses for help, but this method is limited.

Companies often ask nearby businesses for help, but this method is limited.

3

3

Companies end up paying a lot of additional charges due to the staffing shortage.

It’s difficult to centralize the data in one place and manage all the shipments.

4

4

If shipments arrive on the weekend or during a holiday, or if staff takes a sick day, it can be challenging to find temporary staff to cover the shift.

If shipments arrive on the weekend or during a holiday, or if staff takes a sick day, it can be challenging to find temporary staff to cover the shift.

Secondary research

ere are the three main points and supporting articles related to challenges warehouses may face in international business. These insights come from my professional experience in logistics and were further validated through secondary research.

Warehouse labor shortage

Warehouse labor shortage

According to the Descartes study, the areas that have been most impacted by the labor shortage include transportation operations (67%), warehouse operations (56%), transportation planning (51%), inventory and distribution planning (51%), customer service (42%), and demand planning (37%).

According to the Descartes study, the areas that have been most impacted by the labor shortage include transportation operations (67%), warehouse operations (56%), transportation planning (51%), inventory and distribution planning (51%), customer service (42%), and demand planning (37%).

Warehouse Jobs can be demanding

Warehouse Jobs can be demanding

Warehouse work can be difficult. Some e-commerce warehouses have workers walking more than 9 miles in a shift. In some cases, automation brings goods to pack stations where workers stand for up to 10 hours a day packing out orders.

Warehouse work can be difficult. Some e-commerce warehouses have workers walking more than 9 miles in a shift. In some cases, automation brings goods to pack stations where workers stand for up to 10 hours a day packing out orders.

Finding labor is difficult

Finding labor is difficult

According to a survey from Instawork, 73% of warehouse operators can’t find enough labor.

According to a survey from Instawork, 73% of warehouse operators can’t find enough labor.

User interview

My target audience consists of individuals who work in warehouse environments within international business, particularly those who handle containers. I reached out to professionals on LinkedIn and also leveraged my network of former coworkers from my time in the logistics industry.

It takes much longer to unload containers than expected.

Inventory specialist

It takes much longer to unload containers than expected.

Inventory specialist

It takes much longer to unload containers than expected.

Inventory specialist

Most of the warehouses cannot take the containers during weekends or holidays.

Logistics coordinator

Most of the warehouses cannot take the containers during weekends or holidays.

Logistics coordinator

Most of the warehouses cannot take the containers during weekends or holidays.

Logistics coordinator

I have noticed a shortage of workers at warehouses.

Freight coordinator

I have noticed a shortage of workers at warehouses.

Freight coordinator

I have noticed a shortage of workers at warehouses.

Freight coordinator

Affinity mapping

Through my research and affinity mapping, I found that time, coordination, and cost are among the primary challenges currently facing the industry.

Time

Time

Time

Coordination

Coordination

Coordination

Cost

Cost

Cost

Sometimes, it takes much longer than expected.

Sometimes, it takes much longer than expected.

Sometimes, it takes much longer than expected.

Truckers often call me saying that no one is there.

Truckers often call me saying that no one is there.

Truckers often call me saying that no one is there.

It frustrates me when my driver arrives at the site and no one is there.

It frustrates me when my driver arrives at the site and no one is there.

It frustrates me when my driver arrives at the site and no one is there.

I have noticed a shortage of workers at warehouses.

I have noticed a shortage of workers at warehouses.

I have noticed a shortage of workers at warehouses.

It's fine for LCL shipments, but with containers, it's a huge problem when there isn't enough staff.

It's fine for LCL shipments, but with containers, it's a huge problem when there isn't enough staff.

It's fine for LCL shipments, but with containers, it's a huge problem when there isn't enough staff.

Whenever I call, they don’t answer the phone, which makes me feel like there is a labor shortage.

Whenever I call, they don’t answer the phone, which makes me feel like there is a labor shortage.

Whenever I call, they don’t answer the phone, which makes me feel like there is a labor shortage.

They are taking too long to unload the containers, which will incur waiting charges.

They are taking too long to unload the containers, which will incur waiting charges.

They are taking too long to unload the containers, which will incur waiting charges.

If they don’t unload the container and hold it for a few days, it will incur detention charges, and I get anxious.

If they don’t unload the container and hold it for a few days, it will incur detention charges, and I get anxious.

If they don’t unload the container and hold it for a few days, it will incur detention charges, and I get anxious.

I’ve had situations where they started unloading, then stopped and left for the day.

I’ve had situations where they started unloading, then stopped and left for the day.

I’ve had situations where they started unloading, then stopped and left for the day.

Most of the warehouses cannot take containers during weekends and holidays.

Most of the warehouses cannot take containers during weekends and holidays.

Most of the warehouses cannot take containers during weekends and holidays.

It’s difficult to arrange shipments during the Christmas holiday.

It’s difficult to arrange shipments during the Christmas holiday.

It’s difficult to arrange shipments during the Christmas holiday.

User research - LinkedIn poll

I needed a specific target group, so I joined several LinkedIn groups related to the field. Recruiting people who work in warehouses was difficult when I was conducting user interviews. In comparison, I was able to gather some responses from individuals with warehouse experience, such as supply chain managers. This allowed me to reach a more direct target audience than in my user interview research, which involved some indirect participants.

63% of participants responded that they would use an app where they could find temporary staff for warehouses.

63% of participants responded that they would use an app where they could find temporary staff for warehouses.

71% of participants responded that it is difficult to find a temporary warehouse worker when they need extra hands.

71% of participants responded that it is difficult to find a temporary warehouse worker when they need extra hands.

52% of participants responded they are experiencing a labor shortage in the warehouse.

52% of participants responded they are experiencing a labor shortage in the warehouse.

57% of participants responded that they worry about additional charges from forwarders and truckers when they can't handle containers due to short staffing.

57% of participants responded that they worry about additional charges from forwarders and truckers when they can't handle containers due to short staffing.

Persona

I created a persona from the perspective of a user, a trading company that consolidates shipments to send overseas.

Userflow

Iteration

Added three features: driving, transportation, walking

Before

After

After

Originally, there was only distance information for driving. After the iteration, I added three features: driving, transportation, and walking. I also made the workplace location display more visually appealing.

Set a distance from your location

Before

After

In my initial design, there was no feature for setting the distance. This feature was added after receiving feedback from users and iterating on the design.

High fidelity Design

Find a temporary staff

Find a temporary job

Additonal features

Project Learning

Impact

  • By offering this service, the company can earn commissions from users who book services through the app.

  • In addition, they can have products ready as soon as the containers arrive, which will help improve the flow of the supply chain. This prevents waste of time and money for the company.

  • By hiring temporary staff through this app, a company can manage its receiving hours flexibly and avoid additional charges by 20%,, such as container detention and waiting fees.

Learning

  • People who are online and reachable for interviews are usually not the physical workers, so it's hard to recruit physical warehouse workers online. In conclusion, my interviews were mostly with indirect parties. The user interviews were limited for this project. I learned that, depending on the industry, recruiting interviewees can be difficult.

  • If I had more time, I would design a detailed profile for warehouse staff that highlights their work experience. Warehouse workers also require some training and experience, so I would need to think about how to display their qualifications.